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Our Guest Services

Enjoy your Holiday, we care for everything else!

Our guest services play a central and important role in our company operations. We have created this department so that we can provide the best communications and operations for your holiday. Our guest services are responsible for making sure that all transfers, hotels, day tours, flights, trains and ferries are booked and operational as confirmed.


In Case of any Trouble

Unfortunately, when you are travelling things can change. Sometimes changes are planned in advance and others appear more suddenly. Our guest services team make sure that they are in touch with all suppliers and have constant information about local situations. The information we obtain is carefully evaluated, investigated and discussed with the management to make the right choices such as change of routes, change of suppliers.


Available 24/7

All possible and potential changes will be discussed with you before any decisions are made. Our guest services team is also your right hand when you are on location and traveling. With our 24-hour hotline, you will be able to contact our guest services at any moment during your journey. This can be for emergency cases or just to simply check on the details of your itinerary. Please do not hesitate to contact our guest services team for any questions you might have.


Let us Know

There may be times when you might not like the hotel that has originally been booked and planned in advance. In that case, please do not keep this to yourself until ‘after’ your journey but rather let us know immediately and we can investigate and discuss with you and the hotel operator to find suitable solutions. Do not let negative experiences during your travel stop you from having a good time. Contact our guest services and we will make sure that we can come up with good solutions and alternatives.


Thank you for your interest. If you have booked your journey with us, we are sincerely looking forward to welcoming you to Thailand and/or 1 of the neighboring countries such as Cambodia, Laos, Myanmar and Vietnam.


Your Guest Service Team!


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